As a Key Account Manager, you will be responsible for the retention and development of ongoing relationships with our clients and their intermediaries in order to maximize revenue and retention of profitable clients in the portfolio.

You recognize the need to understand your client’s business goals and develop productive relationships by communicating clearly and persuasively as an expert.

In this role you will:

• Build and maintain long-lasting relationships with clients.
• Communicate the value of your offerings both strategically and financially to your customers.
• Lead both customers and internal executives and managers on key initiatives.
• Orchestrate deals and long-term plans that align with a mutually beneficial strategy.
• Develop new opportunities within clients’ organizations.

Key tasks and responsibilities:

• Build strong customer relationships through regular and proactive communication through various media and collaborative tools.
• Assist in resolving client escalations.
• Advocate customer needs and issues.
• Respond timely and appropriately to questions and concerns from clients and their intermediaries.
• Assist the Project Team in the project delivery process.
• Introduce and promote  offerings through consistent client interaction and onsite visits.
• Ensure and deliver satisfactory client retention and grow the current business.
• Monitor portfolio profitability and propose proper actions to maximize profitability.
• Report on the health and profitability of ongoing accounts directly to the C-level executives.

Requirements:

• At least 5 years of experience (Sales or/and PM)
• Advanced English
• Analytical and problem-solving skills
• Results matter and you get stuff done
• Excellent written and verbal communication skills
• Excellent listening, negotiation and presentation skills
• Strong focus on collaboration and relationship management across multiple departments

Will be a plus:

• Technical Background
• ​​Continuously learn new skills and polish technical background
• Ability to create presentations, proposals, reports