Вакансія / Job vacancy

Escalation Engineer (VoIP engineer, NOC T2)

ID

2022/04

Інструменти Вимоги / Tools Requirements

VoIP, SIP Endpoints, Linux

Мова / Language

English

Рівень мови /
Language level

upper-intermediate

Локація / Location

Ukraine/Remote

Навички / Skills

2 роки / years

Зарплата / Salary

Up to 2000$

Company makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models.

Requirements:

- Experience with VoIP implementation and support, specific configuration of SIP Endpoints, and troubleshooting SIP telephony challenges.

- 2+ years experience working in a global technical or support role within telecommunications, data network, or application server environment.

- Demonstrated understanding of network topologies, Linux server-client environments, and telecommunication environments with a focus on SIP.

- Understanding of packet analysis and packet capture utilities.

- Ability to work in a fast-paced environment with dynamic priority evolution.

- Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.

- Professional was written and verbal communication skills.

- Amenable to work on a shifting schedule.

Responsibilities:

- Perform level 2 service and change requests; ensure proper change tracking.

- Troubleshoot network and platform issues from a server-side perspective.

- Primarily responsible for monitoring all business and infrastructure events by responding to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.

- Primary point of contact of third-party service providers who will be contacted for interconnections, issues, outages, and troubleshooting.

- Oversee different support channels within the shift to ensure all issues/requests/incidents are addressed properly.

- Oversee general or global issues and ensure awareness among all relevant team members.

- Collaborate in training and mentoring junior team members.

Benefits:

- Great career growth opportunity to develop within the Company.

- Learning culture- We invest greatly in learning and developing professional and personal skills.

- Working in truly international team on truly international and multi-regional projects.

Главный офис находится в Израиле, плюс офис на Филиппинах. Язык коммуникации внутри компании - английский.
Команда: 3 бэка + 2 фронта и СТО в Израиле, в Украине 3 фронта.
Соц. пакет:

- 20 отпусков, 15 сикливов.

- мед. страховка с первого дня + 1:1 с психологом.

- корпоративный аккаунт на Udemy.

- уроки англ. и иврита.

- разного рода мероприятия.

Опис відповідає тексту оригіналу та мови документа, наданого компанією роботодавця. /
The description corresponds to the text of the original and the language of the document provided by the employer’s company.

Technical Support